Overview of Our Business
SERVICES OFFERS
*Helpdesk Management
*Call logging /allocation/monitoring and tracking.
*Telephonic assistance in case of minor faults.
*Register user feedback and status of the call.
*Escalation of unresolved problems.
HARDWARE SUPPORT
*Problem diagnosis and rectification for m/c not under AMC, warranty.
*Services for installations.
*Part replacement for in AMC and in warranty m/c.
*Service Support for all our products.
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Out of warranty repairs
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Extended warranties
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Technical assistance / Feed Back
Operating Assistance
VALUE ADDED SERVICES OFFERED
*Confirms Healthiness of the UPS System by conducting PMC(Preventative Maintenance Call).
*Know exact status of the batteries.
*Know the actual loading of the UPS
*Confirm proper functioning of Every UPS module
*Knows wear and tear of the spares
*In advance intimation of spares required
*24 X 7 customer support for critical application users
*Periodical checkup of batteries
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